GENERAL

HOW CAN I CHECK WHAT IS THE STATUS OF MY ORDER? 

All orders are processed and shipped within 3-5 business days. You will receive a shipping notification once your order leaves our location.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Mastercard, Visa, Paypal, Amex, Apple Pay, Google Pay, Discover, Diner's Club.

HOW DO I CONTACT CUSTOMER CARE? 

Customer Care is available Monday – Friday 9am – 5pm ET. To contact our customer care, please send us an email at info@gartehome.com or use Contact Us form.

SHIPPING AND RETURNS

WHAT ARE YOUR SHIPPING METHODS AND POLICIES?

All orders are processed and shipped by Canada Post or UPS from our showroom within 3-5 business days. To read more information about our shipping conditions please follow the link gartehome.com/policies/shipping-policy

DO YOU SHIP INTERNATIONALLY?

Currently we ship within Canada and the U.S. But we are working hard to add more countries to our shipping list.

DO YOU ACCEPT RETURNS?

Due to the nature of our products, used candles cannot be returned or refunded, so we can guarantee fresh high-quality products for our clients. As such, open candles cannot be returned or refunded. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will replace or refund products damaged during shipment from gartehome.com if proof of damage and receipt are submitted to info@gartehome.com within 48 hours of arrival.

CANDLE CARE

WHAT ARE YOUR CANDLE CARE RECOMMENDATIONS?

1. When you use the candle for the first time, let it
burn for 2 or 3 hours until the top layer is liquid.
2. Trim the candle wick to 3 - 5 mm before using.
3. Make sure to recenter the wick after each use.
4. We recommend avoiding burning for longer
than 4 hours at a time.

ARE YOUR CANDLES NON-TOXIC AND VEGAN?

All our products are non-toxic, cruelty-free, hand-poured, without parabens or harmful phthalates, upholding a commitment to purity and vegan principles. Free from additives, our scents have a long-lasting quality, their aroma may naturally develop over time.

SUSTAINABILITY

IS YOUR PACKAGING REUSABLE AND RECYCLABLE?

This candle vessel is reusable. To reuse, place the candle in the freezer until the wax is frozen. Remove the wax, then clean the jar with warm water and soap. Wipe the vessel with a paper towel until clean.
We avoid using packaging materials as much as we can. All our packaging is made of paper and can be recycled at your nearest recycling location.

CAN YOU TELL MORE ABOUT YOUR DONATION PROGRAM?

At GARTE, our commitment goes beyond just delivering exceptional products. We are driven by a strong passion to make a positive impact on our planet. In 2023, we dedicated ourselves to donating 3 percent of all sales to Oceana. Oceana is an organization that works towards the protection and restoration of our oceans. By choosing to shop with us, you actively contribute to the crucial mission of preserving nature, promoting sustainable practices, and ensuring cleaner oceans. Let's join forces in this meaningful endeavor as we work towards creating a brighter and more sustainable future for our planet.